Please note you can change the price to bid or ask using the drop down settings on the chart. The charts provided are indicative and represent mid-prices only they should not be used to verify exact fill levels. Why do the prices on the trading charts differ from live prices? You may need to turn off your pop-up blocker. I am unable to view trading charts, what should I do? If you receive an error, please contact our customer support team immediately and we will do everything we can to help. What should I do if I receive an error when placing a trade or an order? Can’t find what you're looking for? Visit our FAQ pages or start a chat with support. Clearing your cookies and cache should help resolve this issue. I can't access the trading platformĬertain settings on your computer may be preventing you from logging on to our trading platform. You can find out more about each of the trading platforms we offer here. Yes - please refer to our Platform Tutorials these feature short videos that will walk you through everything from funding your trading account, to using watchlists and placing trades. Are there any guides on how to use the trading platforms? To access your trading account on any of our trading platforms, you will be required to enter your username and password. All our trading platforms are accessed via a HTTPS connection and are secure. You can adjust your screen resolution by going to 'Control Panel' > 'Display' > 'Change Display Settings'. The platform is best viewed at a screen resolution of at least 1280x768. Internet BrowsersĬhrome browser 56 and above is recommended for our platform, although it will perform on all other major browsers – such as Internet Explorer and Mozilla Firefox. Windows: Windows 10, Windows 8.1-8, Windows 7 or newer. This will also be dependent on what other applications your computer is running. Modern PCs will run our interface successfully, but we recommend that you have at least a 2GHz processor with 4GB of RAM and up to 40MB of available hard disk space. Create multiple watchlists to monitor potential future trades.Access our interactive live pricing charting package which includes a range of technical analysis tools.Instantly access real-time financial news and analysis feeds from Thomson Reuters.Access over 13,500 markets including global shares, indices, ETFs, forex (FX), commodities and options.Trade CFDs and spread bets from either our web platform or mobile trading app.Place trades securely from your computer 24 hours a day.What are the features of your online trading platform? You can also practise by signing up for a demo account. The best way to familiarise yourselves with using the different trading platforms and all their features is by watching our 'How to trade' videos, which you can find under the ' Platforms & Products' section of the website. How do I use the trading platforms and apps? You can find out more information about all of the trading platforms we offer here. We also offer MetaTrader 4 (MT4), which requires a specific City Index MT4 account to log in with. You can access your account(s) on any of these platforms. On mobile, we have City Index trading apps for iOS and Android devices, which can be downloaded from their respective app stores. On desktop, you can trade on our Web Trader platform. What are the different trading platforms that you offer? Do I need Flash to access the online trading platform?.Why do the prices on the trading charts differ from live prices?.I am unable to view trading charts, what should I do?.What should I do if I receive an error when placing a trade or an order?.Are there any guides on how to use the trading platforms?.What are the features of your online trading platform?.How do I use the trading platforms and apps?.What are the different trading platforms that you offer?.Remember to check out our free Trading Room and Daily Live Support. The good news for mac users? There are ways to get TI on your mac, and there even are ways to make your TI available on ANY device, ANY where, ANY time - always on (which is HUGE for Brokerage Plus traders). But mac users notice we don’t offer a native download to mac OS. Trade Ideas users LOVE their TI Pro, and Mac users LOVE their macs.
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